Machine learning or better known as A.I. [artificial intelligence] continues to drive improvements in voice technology. Error rates in voice and speech recognition are continually dropping. Eventually, technology will hear and respond as well as a human.

Narrow AI / Weak AI vs. General Artificial Intelligence

Narrow AI (artificial intelligence), also known as weak AI, is in today’s consumer space, performing tasks — tell us the weather, play chess, or analyze data. Often brittle, standard interactions failing in unexpected ways if outside of the applications limits. General intelligence has cross-domain capabilities with the potential to be at or beyond human levels.

VUI in more places

Voice User Interface (VUI) is showing up in more and more places. Not only do our phones has voice-enabled options, but it is showing up in various IoT devices (Internet of things). The lines will start to blur as talking to your refrigerator might be possible from your car or phone.

A few key figures:

  • 1 in 2 smartphone users use voice technology on their phones
  • 41% of people using voice search have only started in the last 6 months
  • Voice search will exceed 50% of all searches by 2021
  • Smart speaker adoption is increasing, with sales growth up by 137% from Q3 of 2017 to Q3 of 2018

Adoption is accelerating, as is the technology supporting it.

There will be continue to be opportunities to incorporate VUI into our lives. As the technology improves, so will user comfort levels with its use.

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