I’ve run hundreds of studies researching the word-of-mouth. In all these studies (I am not exaggerating) one of the two top places of customer disappointment belongs to overpromising. Why is it increasingly more and more important not to overpromise? What is the alternative to overpromising? — “After seeing your newest …

How to kill arguments and force smarter thinking One idea is a bad idea Lots of times, someone will tell you they’ve got an idea and they can’t wait to start on it. But sometimes that idea sounds stupendously bad. If you just start poking holes in their idea then …

The Tried and True Laws of UX [Infographic] Remember when your mother warned you not to run down the stairs because you could fall and hurt yourself? Or when you held your palm over a candle’s flame and started feeling the burn? The “laws of UX” are similar — they …

Create rapport and get a cross-functional team contributing to the product design process In the modern tech workplace, collaboration is critical. With the widespread adoption of Agile workflows and cross-functional teams, it’s more important than ever to know how to work together to reach a goal. Quite literally, create a …

Machine learning or better known as A.I. [artificial intelligence] continues to drive improvements in voice technology. Error rates in voice and speech recognition are continually dropping. Eventually, technology will hear and respond as well as a human. Narrow AI / Weak AI vs. General Artificial Intelligence Narrow AI (artificial intelligence), …